Desktop Management: Organizations supplying, for a recurring monthly fee, all necessary equipment, software, service and support required for a corporate computing environment.  Services include anti-virus protection, critical OS and productivity software updates, local and remote PC backup, asset tracking and management, high-speed internet access, dedicated support and remote monitoring.  Also known as “on demand” or “utility” computing.

Hosting: Organizations offering web and e-commerce hosting, colocation, dedicated / shared / custom / fully managed hosting, disaster recovery, and other data center services.

Managed Security Services: Organizations providing, for a recurring monthly fee, enterprise security solutions and services.  Services include security program assessments, network / application / wireless assessments, intrusion detection and prevention, vulnerability scanning, threat intelligence, and firewall and VPN analysis / management / monitoring.

Network Management: Organizations delivering, for a recurring monthly fee, proactive 24x7 monitoring, notification, and support services for both wired and wireless LAN / WAN network devices (including fault management, configuration management, and performance management).

Server Management: Organizations offering, for a recurring monthly fee, 24x7 support for file, print and application servers.  Services include fault management, performance management, anti-virus protection, critical OS and software updates, asset tracking, Active Directory management, software distribution capabilities, server data backup and recovery.